Difference between revisions of "Debugging Windows Service Startup"

From Observer GigaFlow Support | VIAVI Solutions Inc.
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Open the task manager.
 
Open the task manager.
 
Check if there is a "GigaFlow.exe" application/process running.  
 
Check if there is a "GigaFlow.exe" application/process running.  
 +
 
If so, select it and then click the "End Task" button.
 
If so, select it and then click the "End Task" button.
 +
 +
 
Open up an administrators command prompt.
 
Open up an administrators command prompt.
 
Navigate to the folder where GigaFlow.exe is located (default:c:\GigaFlow\Flow\resources).
 
Navigate to the folder where GigaFlow.exe is located (default:c:\GigaFlow\Flow\resources).
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The output of this should tell you what the problem is (i.e. java not installed, no database access or some invalid parameter in the GigaFlow.ini file)
 
The output of this should tell you what the problem is (i.e. java not installed, no database access or some invalid parameter in the GigaFlow.ini file)
 +
 
If java hasn't been found, re-run the java installer as sometimes customers try to upgrade the JRE which actually removes it from the registyr.
 
If java hasn't been found, re-run the java installer as sometimes customers try to upgrade the JRE which actually removes it from the registyr.
 
(if you ran the full installer, the standalone java installer will be available in c:\GigaFlow\Flow\dist\jre-8*)
 
(if you ran the full installer, the standalone java installer will be available in c:\GigaFlow\Flow\dist\jre-8*)

Revision as of 12:14, 25 October 2018

Open the task manager. Check if there is a "GigaFlow.exe" application/process running.

If so, select it and then click the "End Task" button.


Open up an administrators command prompt. Navigate to the folder where GigaFlow.exe is located (default:c:\GigaFlow\Flow\resources). Run

GigaFlow.exe -debug

The output of this should tell you what the problem is (i.e. java not installed, no database access or some invalid parameter in the GigaFlow.ini file)

If java hasn't been found, re-run the java installer as sometimes customers try to upgrade the JRE which actually removes it from the registyr. (if you ran the full installer, the standalone java installer will be available in c:\GigaFlow\Flow\dist\jre-8*)