Difference between revisions of "Troubleshooting On Windows"
From Observer GigaFlow Support | VIAVI Solutions Inc.
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[[Category:Installation]] | [[Category:Installation]] | ||
[[Category:Windows]] | [[Category:Windows]] | ||
| − | + | = Overview = | |
| − | + | ||
Troubleshooting GigaFlow on windows systems | Troubleshooting GigaFlow on windows systems | ||
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* GigaFlow application files. | * GigaFlow application files. | ||
| − | * Oracle Java 1.8 or above | + | * Oracle Java 1.8 or above. |
| − | * Postgres 9.5 or above | + | * Postgres 9.5 or above. |
Test each component to see which one is causing the problem. | Test each component to see which one is causing the problem. | ||
| − | + | = GigaFlow Problems = | |
| − | + | * Open up the windows services.msc application. | |
| − | + | * Check that there is a GigaFlow service installed. If not, re-run the installer. | |
| − | + | * If the service is there but not running, check that its "Startup Type" is set to automatic and then start the service. | |
| + | * If the service is stuck in the "starting" state there is something wrong with the settings file (set during installation) click [[Debugging Windows Service Startup]] to troubleshoot. | ||
| + | * If the service is running but you still cannot connect, please ensure that you're using the correct port numbers as selected during installation (http=7902 and https=8902). | ||
| + | * Also, ensure that if there is a firewall enabled on the server, it allows access to the GigaFlow.exe using these ports as well as those listed here: [[Ports Required For Normal Operation]] | ||
| − | + | = See Also = | |
| − | + | * [[Debugging Windows Service Startup]]. | |
| − | + | * [[Ports Required For Normal Operation]]. | |
Revision as of 15:55, 11 February 2019
Overview
Troubleshooting GigaFlow on windows systems
There are 3 systems that need to be installed for Gigaflow to work:
- GigaFlow application files.
- Oracle Java 1.8 or above.
- Postgres 9.5 or above.
Test each component to see which one is causing the problem.
GigaFlow Problems
- Open up the windows services.msc application.
- Check that there is a GigaFlow service installed. If not, re-run the installer.
- If the service is there but not running, check that its "Startup Type" is set to automatic and then start the service.
- If the service is stuck in the "starting" state there is something wrong with the settings file (set during installation) click Debugging Windows Service Startup to troubleshoot.
- If the service is running but you still cannot connect, please ensure that you're using the correct port numbers as selected during installation (http=7902 and https=8902).
- Also, ensure that if there is a firewall enabled on the server, it allows access to the GigaFlow.exe using these ports as well as those listed here: Ports Required For Normal Operation
