Difference between revisions of "Troubleshooting On Windows"

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[[Category:Installation]]
 
[[Category:Installation]]
 
[[Category:Windows]]
 
[[Category:Windows]]
 
 
= Overview =
 
= Overview =
  
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* GigaFlow application files.
 
* GigaFlow application files.
* Oracle Java 1.8 or above
+
* Oracle Java 1.8 or above.
* Postgres 9.5 or above
+
* Postgres 9.5 or above.
  
 
Test each component to see which one is causing the problem.
 
Test each component to see which one is causing the problem.
  
= GigaFlow =
+
= GigaFlow Problems =
  
 
* Open up the windows services.msc application.
 
* Open up the windows services.msc application.
 
* Check that there is a GigaFlow service installed. If not, re-run the installer.
 
* Check that there is a GigaFlow service installed. If not, re-run the installer.
 
* If the service is there but not running, check that its "Startup Type" is set to automatic and then start the service.
 
* If the service is there but not running, check that its "Startup Type" is set to automatic and then start the service.
 +
* If the service is stuck in the "starting" state there is something wrong with the settings file (set during installation) click [[Debugging Windows Service Startup]] to troubleshoot.
 +
* If the service is running but you still cannot connect, please ensure that you're using the correct port numbers as selected during installation (http=7902 and https=8902).
 +
* Also, ensure that if there is a firewall enabled on the server, it allows access to the GigaFlow.exe using these ports as well as those listed here: [[Ports Required For Normal Operation]]
  
If the service is stuck in the "starting" state there is something wrong with the settings file (set during installation) click [[Debugging Windows Service Startup]] to troubleshoot.
+
= See Also =
 
+
If the service is running but you still cannot connect, please ensure that you're using the correct port numbers as selected during installation (http=7902 and https=8902).
+
  
Also, ensure that if there is a firewall enabled on the server, it allows access to the GigaFlow.exe using these ports as well as those listed here: [[Ports Required For Normal Operation]]
+
* [[Debugging Windows Service Startup]].
 +
* [[Ports Required For Normal Operation]].

Latest revision as of 15:55, 11 February 2019

Overview

Troubleshooting GigaFlow on windows systems

There are 3 systems that need to be installed for Gigaflow to work:

  • GigaFlow application files.
  • Oracle Java 1.8 or above.
  • Postgres 9.5 or above.

Test each component to see which one is causing the problem.

GigaFlow Problems

  • Open up the windows services.msc application.
  • Check that there is a GigaFlow service installed. If not, re-run the installer.
  • If the service is there but not running, check that its "Startup Type" is set to automatic and then start the service.
  • If the service is stuck in the "starting" state there is something wrong with the settings file (set during installation) click Debugging Windows Service Startup to troubleshoot.
  • If the service is running but you still cannot connect, please ensure that you're using the correct port numbers as selected during installation (http=7902 and https=8902).
  • Also, ensure that if there is a firewall enabled on the server, it allows access to the GigaFlow.exe using these ports as well as those listed here: Ports Required For Normal Operation

See Also