Difference between revisions of "Troubleshooting On Windows"

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[[Category:Installation]]
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[[Category:Windows]]
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= Overview =
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Troubleshooting GigaFlow on windows systems
 
Troubleshooting GigaFlow on windows systems
  
[[Category:Installation Notes]]
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There are 3 systems that need to be installed for Gigaflow to work:
  
There are 3 systems that need to be installed for Gigaflow to work
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* GigaFlow application files.
GigaFlow application files.
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* Oracle Java 1.8 or above.
Oracle Java 1.8 or above
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* Postgres 9.5 or above.
Postgres 9.5 or above
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Test each component to see which one is causing the problem.
 
Test each component to see which one is causing the problem.
Gigaflow
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Open up the windows services.msc application.
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= GigaFlow Problems =
Check that there is a GigaFlow service installed. If not, re-run the installer.
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If the service is there but not running, check that its "Startup Type" is set to automatic and then start the service.
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* Open up the windows services.msc application.
If the service is stuck in the "starting" state there is something wrong with the settings file (settings set during installation)
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* Check that there is a GigaFlow service installed. If not, re-run the installer.
[[Link title]]
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* If the service is there but not running, check that its "Startup Type" is set to automatic and then start the service.
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* If the service is stuck in the "starting" state there is something wrong with the settings file (set during installation) click [[Debugging Windows Service Startup]] to troubleshoot.
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* If the service is running but you still cannot connect, please ensure that you're using the correct port numbers as selected during installation (http=7902 and https=8902).
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* Also, ensure that if there is a firewall enabled on the server, it allows access to the GigaFlow.exe using these ports as well as those listed here: [[Ports Required For Normal Operation]]
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= See Also =
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* [[Debugging Windows Service Startup]].
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* [[Ports Required For Normal Operation]].

Latest revision as of 15:55, 11 February 2019

Overview

Troubleshooting GigaFlow on windows systems

There are 3 systems that need to be installed for Gigaflow to work:

  • GigaFlow application files.
  • Oracle Java 1.8 or above.
  • Postgres 9.5 or above.

Test each component to see which one is causing the problem.

GigaFlow Problems

  • Open up the windows services.msc application.
  • Check that there is a GigaFlow service installed. If not, re-run the installer.
  • If the service is there but not running, check that its "Startup Type" is set to automatic and then start the service.
  • If the service is stuck in the "starting" state there is something wrong with the settings file (set during installation) click Debugging Windows Service Startup to troubleshoot.
  • If the service is running but you still cannot connect, please ensure that you're using the correct port numbers as selected during installation (http=7902 and https=8902).
  • Also, ensure that if there is a firewall enabled on the server, it allows access to the GigaFlow.exe using these ports as well as those listed here: Ports Required For Normal Operation

See Also