Troubleshooting On Windows

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Overview

Troubleshooting GigaFlow on windows systems

There are 3 systems that need to be installed for Gigaflow to work:

  • GigaFlow application files
  • Eclipse-Temurin Java 17 (OpenJDK) - for versions 18.16.0.0 and newer 
  Note: Due to changes in Oracle licensing, VIAVI has replaced Oracle Java in GigaFlow v18.16.0.0. Please note that while this new GigaFlow release no longer uses Oracle Java, the installation 
        procedure will not remove the Oracle Java runtime software since other applications may still depend upon it. If you wish to uninstall Oracle Java, please refer to the instructions 
        found in Removing Oracle Java.
  • PostgreSQL Database 11.

Test each component to see which one is causing the problem.

GigaFlow Problems

  • Open up the windows services.msc application.
  • Check that there is a GigaFlow service installed. If not, re-run the installer.
  • If the service is there but not running, check that its "Startup Type" is set to automatic and then start the service.
  • If the service is stuck in the "starting" state there is something wrong with the settings file (set during installation) click Debugging Windows Service Startup to troubleshoot.
  • If the service is running but you still cannot connect, please ensure that you're using the correct port numbers as selected during installation (http=7902 and https=8902).
  • Also, ensure that if there is a firewall enabled on the server, it allows access to the GigaFlow.exe using these ports as well as those listed here: Ports Required For Normal Operation

See Also