Troubleshooting On Windows

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Overview

Troubleshooting GigaFlow on windows systems

There are 3 systems that need to be installed for Gigaflow to work:

  • GigaFlow application files.
  • Oracle Java 1.8 or above.
  • Postgres 9.5 or above.

Test each component to see which one is causing the problem.

GigaFlow Problems

  • Open up the windows services.msc application.
  • Check that there is a GigaFlow service installed. If not, re-run the installer.
  • If the service is there but not running, check that its "Startup Type" is set to automatic and then start the service.
  • If the service is stuck in the "starting" state there is something wrong with the settings file (set during installation) click Debugging Windows Service Startup to troubleshoot.
  • If the service is running but you still cannot connect, please ensure that you're using the correct port numbers as selected during installation (http=7902 and https=8902).
  • Also, ensure that if there is a firewall enabled on the server, it allows access to the GigaFlow.exe using these ports as well as those listed here: Ports Required For Normal Operation

See Also