Difference between revisions of "Troubleshooting On Windows"
From Observer GigaFlow Support | VIAVI Solutions Inc.
| Line 7: | Line 7: | ||
There are 3 systems that need to be installed for Gigaflow to work: | There are 3 systems that need to be installed for Gigaflow to work: | ||
| − | * GigaFlow application files | + | * GigaFlow application files |
| − | * Oracle Java 1. | + | * Oracle Java 1.8_202+ |
| − | * | + | * PostgreSQL Database 11+. |
Test each component to see which one is causing the problem. | Test each component to see which one is causing the problem. | ||
Revision as of 10:45, 3 May 2023
Overview
Troubleshooting GigaFlow on windows systems
There are 3 systems that need to be installed for Gigaflow to work:
- GigaFlow application files
- Oracle Java 1.8_202+
- PostgreSQL Database 11+.
Test each component to see which one is causing the problem.
GigaFlow Problems
- Open up the windows services.msc application.
- Check that there is a GigaFlow service installed. If not, re-run the installer.
- If the service is there but not running, check that its "Startup Type" is set to automatic and then start the service.
- If the service is stuck in the "starting" state there is something wrong with the settings file (set during installation) click Debugging Windows Service Startup to troubleshoot.
- If the service is running but you still cannot connect, please ensure that you're using the correct port numbers as selected during installation (http=7902 and https=8902).
- Also, ensure that if there is a firewall enabled on the server, it allows access to the GigaFlow.exe using these ports as well as those listed here: Ports Required For Normal Operation
