Difference between revisions of "Troubleshooting On Windows"
From Observer GigaFlow Support | VIAVI Solutions Inc.
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* GigaFlow application files | * GigaFlow application files | ||
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* Eclipse-Temurin Java 17 (OpenJDK) - for versions 18.16.0.0 and newer | * Eclipse-Temurin Java 17 (OpenJDK) - for versions 18.16.0.0 and newer | ||
* PostgreSQL Database 11. | * PostgreSQL Database 11. | ||
Revision as of 16:43, 11 July 2023
Overview
Troubleshooting GigaFlow on windows systems
There are 3 systems that need to be installed for Gigaflow to work:
- GigaFlow application files
- Eclipse-Temurin Java 17 (OpenJDK) - for versions 18.16.0.0 and newer
- PostgreSQL Database 11.
Test each component to see which one is causing the problem.
GigaFlow Problems
- Open up the windows services.msc application.
- Check that there is a GigaFlow service installed. If not, re-run the installer.
- If the service is there but not running, check that its "Startup Type" is set to automatic and then start the service.
- If the service is stuck in the "starting" state there is something wrong with the settings file (set during installation) click Debugging Windows Service Startup to troubleshoot.
- If the service is running but you still cannot connect, please ensure that you're using the correct port numbers as selected during installation (http=7902 and https=8902).
- Also, ensure that if there is a firewall enabled on the server, it allows access to the GigaFlow.exe using these ports as well as those listed here: Ports Required For Normal Operation
